File Mananger / Webshell Errors

Article Details
Article ID: 182
Created On: 22 Mar 2012 04:49 AM

Answer You may come across the following error when trying to access the File Manager / Webshell:

"ERROR: Unable to change dir "/" Check directory permissions"

This is related to the "
Domain for CGI Mode" settings shown in the FTP Manager section of your Hosting Account.

To fix this issue, go into the FTP Manager section and select a Domain for CGI Mode. It does not matter what Domain you use, as long as it uses Quadra for DNS.

Press SET to apply the settings and reopen the File Manager / Webshell.

If you continue to have issues, please send a support ticket so we can look into the issue further for you.