Mac Mail program pops up with an error message:
The operation couldn’t be completed. (MCMailErrorDomain error 1045.)
Cannot get mail the mail server xxxx.xxxx.xxxx is not responding
This can sometimes happen on OSX 10 (Yosemite).
On Mac Mail -> Preferences -> Accounts, Try deleting the IMAP account and the SMTP account that you're having problems with. Then re-adding the account again. If that doesn't work, try restarting the Mac before re-adding the account.
iPhone or iPad:
You're seeing an error message "Unable to connect to xxx.xxx..xx" related to your mail server
Follow these steps:
- Delete the email account on the iphone/ipad. If you used our Email profile generator, you need to delete the profile in Settings -> General -> Profile -> Select the email profile -> Delete Profile.
- Turn off the device. Do not reboot. It must be powered off
- Power it back on
- Add the profile again by going to our email profile generator