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 Can I purchase more space?
 Additional disk space can be purchased through your control panel by simply raising the limit.
 Can I upgrade my hosting plan in the middle of the month?
 Yes you may switch or upgrade your plan at any time. The system will calculate the unused period from your current plan and raise a credit for your account. It will then start a new billing cycle charging the full amount of the new plan less the cred
 Cancellation Procedure
  You may cancel your account at any time. Please send a note to our ticket system to request for cancellation. To ensure that the cancellation request is legitimate, it must come from the same email address as what is on the Contact Info of yo
 How do I do a one off credit card payment for my account?
  You can pay by credit card as a one off payment and revert back to the normal cheque or BPAY payment. This can be done by entering your credit card details on the control panel, and immediately delete the details again. To do this, login to the control
 How do I get a Tax Invoice?
 Once your account is activated, you can login to the control panel and click on the "Billing Statement" icon.It will present you with a list of bills (normally just two items on a new account). Click on the first one at the bottom to v
 How to check your current account balance
 When making payment through BPAY or Cheque, you may not know immediately when your payment has been received and processed on our end. You can check this status from your control panel under the Billing Statement se
 I don't have a credit card, can I transfer the money to you?
  We accept BPAY as a method of payment. Most banks will allow you to make bpay paments using their online banking facility. For more information please contact your bank about how to pay your bills by BPAY. Upon sign up, you will be given a one off BPAY
 I have paid by BPAY but my account is still outstanding
  The BPAY payment system uses a unique code called the "Customer Reference Number" (CRN for short) so that your payment will be applied to your account correctly. This CRN is based on your account ID plus
 My account has been suspended
  Problem:My account has been suspended due to issues with my credit card. It now has sufficient funds. Please unsuspend my account.Solution:Login to y
 Paying by BPAY
 Quadra Hosting accepts payments by BPAY. This payment is also automated, albeit with 1-2 business days delay. To pay your account by BPAY, you need the following information:Biller Code: 15784Customer Ref
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Please note that the login and password to the support area is NOT the same as your hosting control panel login and password
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